This Privacy Policy explains how Titan Collection and Credit Mgmt Inc. ("we", "us", or "our")
collects, uses, and protects your information when you use Konekta360 (the "App"),
a secure messaging and calling application available on mobile (Android, iOS, and iPadOS) and
desktop (Windows, Linux, and macOS). By using Konekta360, you agree
to the practices described in this policy.
Privacy at the core. Your one-on-one and group messages and your voice and video
calls are protected with end-to-end encryption. This means their content is
encrypted on your device and can only be read by you and the people you communicate with. We cannot
access, read, or listen to the content of your encrypted messages or calls.
1. Purpose
The purpose of this Privacy Policy is to explain how Titan Collection and Credit Mgmt Inc.
collects, uses, and protects information within Konekta360. The App is designed exclusively as a secure
communication platform for employees and authorized personnel of Titan Collection and Credit Mgmt Inc.
It is not intended for public use or open registration.
This policy ensures that:
All communications remain private and secure through end-to-end encryption.
Personal information is processed only to enable messaging, calling, and related features.
Access to user content is restricted and will only occur if required or mandated under the laws
of the Republic of the Philippines.
2. Information We Collect
Information you provide
Account information — such as your name (display name), phone number and/or
email address, and authentication credentials, used to create and secure your account.
Profile information — such as a profile photo or status, if you choose to add one.
Content you share — messages, photos, videos, files, and (if you choose) your
location shared within a chat. This content is end-to-end encrypted (see the callout above).
Support communications — information you provide when you contact us for help.
Information collected automatically
Device and technical information — such as device model, operating system
version, and app version, used to operate and troubleshoot the App.
Push notification token — a device identifier provided by Apple Push
Notification service and Firebase Cloud Messaging so we can deliver message and call notifications.
Connection metadata — limited information needed to route messages and calls
and to keep your account secure.
What we do not do
We do not read the content of your end-to-end encrypted messages or calls.
We do not sell your personal information.
We do not use your data to track you across other companies' apps or websites for advertising.
3. How We Use Your Information
To provide and maintain the App — delivering messages, enabling calls, and syncing your account.
To authenticate you and keep your account and communications secure.
To send notifications about new messages and incoming calls.
To provide customer support and respond to your requests.
To detect, prevent, and address abuse, fraud, and technical issues.
To comply with legal obligations.
4. Device Permissions
Konekta360 requests the following permissions only to provide specific features. You can manage these
in your device settings at any time.
Permission
Why it is used
Camera
Video calls and capturing photos/videos to share in chats.
Microphone
Voice and video calls and recording audio messages.
Photo Library
Sharing images and videos, and saving received media you choose to keep.
Notifications
Alerting you to new messages and incoming calls.
Location
Only when you choose to share your location in a message.
5. How We Share Information
We share information only as needed to operate Konekta360:
Service providers — we use trusted providers to deliver core functionality,
including Apple (Push Notification service) and Google/Firebase (Firebase Cloud Messaging for
notifications) and our own hosting infrastructure. These providers process data on our behalf and
are bound by confidentiality and data-protection obligations.
Other users — content you send is delivered to the recipients you choose.
Legal reasons — we may disclose information if required by law, legal process,
or to protect the rights, safety, and security of our users and the public. Because messages and
calls are end-to-end encrypted, we are technically unable to provide their content.
Business transfers — in connection with a merger, acquisition, or sale of
assets, subject to this policy.
6. Data Retention
We retain your account information for as long as your account is active. Encrypted message content
is stored only as needed to deliver it and is handled according to the App's design. When you delete
your account, we delete or de-identify the personal information associated with it, except where we
are required to retain it for legal, security, or fraud-prevention purposes.
7. Your Rights and Choices
Depending on your location, you may have the right to access, correct, export, or delete your
personal information, and to object to or restrict certain processing. To exercise these rights,
contact us at the address below.
Account deletion
You can request deletion of your Konekta360 account by contacting us at
it@titancollectioninc.com. We process deletion requests within
30 days. Deleting your account removes your profile and associated personal information from our
systems, subject to the retention exceptions above.
8. Security
We use end-to-end encryption for messages and calls, encryption in transit (TLS) for data exchanged
with our servers, and secure storage on your device for sensitive material such as encryption keys.
No method of transmission or storage is completely secure, but we work to protect your information
using industry-standard safeguards.
9. Intended Users and Children's Privacy
Konekta360 is an internal communication tool intended for use by employees and authorized
personnel of Titan Collection and Credit Mgmt Inc. who are 18 years of age or older. The App is
not directed to, marketed to, or intended for use by children, and we do not knowingly collect
personal information from anyone under the age of 18. If you believe a minor has provided us with
personal information, please contact us so we can remove it.
10. International Data Transfers
Your information may be processed and stored in countries other than your own. Where required, we
take steps to ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and,
where appropriate, provide additional notice. Your continued use of Konekta360 after changes take effect
constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us: